This is a foundational playbook for GCs who want to understand what the function actually does, why they need it, and what genuinely good looks like, from structure and resourcing to vendor spend analytics and demonstrating ROI.

• Understand what legal operations actually encompasses, and why the difference between a good legal department and a great one often comes down to whether ops is an afterthought or a foundation.
• Learn how to structure and resource a legal ops function that serves your department's size and needs, including what a Chief of Staff role does and when you're ready for one.
• Walk away with a vendor spend analytics framework and a set of operational metrics that help you make smarter inside-vs.-outside sourcing decisions.