Director – Research Services
As Littler's Director of Research Services, Cynthia Brown leads a team of research librarians, assistant librarians and interns to provide the firm’s lawyers and clients with the research resources they need to succeed.
Cynthia is part of the firm’s knowledge management leadership team and is involved daily in the Knowledge Management Department’s efforts to develop innovative systems, procedures and work flows. She reports directly to the firm’s Chief Knowledge Officer.
She manages and creates roadmaps for the collection of critical data, sifting of data for relevance and preparing that data to be pushed out to the right people at the right time. She also oversees all of the firm’s research-vendor relationships, utilizes analytics to determine which tools are needed to maintain the relationships and gathers important data for negotiations. In addition, Cynthia investigates new research and technology tools to ensure that the firm has cutting- edge resources.
Cynthia leads the team that created the Knowledge Desk, a resource that enables Littler’s attorneys to connect to subject matter experts and a vast collection of databases, print materials, practice group information, internal work product and proprietary data collections. The Knowledge Desk team efficiently searches to locate the exact nugget of knowledge that attorneys need.