Today, in most areas of a business, success is measured clearly with metrics and KPIs that illustrate growth in either financial terms or otherwise. In legal departments, metrics for measuring success remain unclear with some companies still using ‘nothing went wrong’ as the main indicator of a successful legal department.However many in-house counsel understand that simple metric fails to capture the impact and effectiveness of their departments. So what KPIs and metrics should you be setting to determine success? This session will cover how to introduce a KPI program for your department. -Determining where to begin when determining goals and metrics -Designing your strategy and identifying what to measure -Review examples qualitative and quantitative KPIs