Director, Matter Management Services
Steven Smith is the Director of Matter Management Services at WilmerHale, an international law firm of 1,000 attorneys with 13 offices in the United States, Europe and Asia. In this role, Mr. Smith guides the development, introduction and continuous improvement of firmwide legal project management and process improvement services, including a team of 25 certified legal project managers. Focused on delivering rapid business value to both attorneys and clients, Mr. Smith has helped to increase client value and improve firm economics, while remaining consistent with firm culture. His efforts were recently recognized by the Financial Times, who named WilmerHale among the top three law firms in North America for new business and service delivery models in its “2018 Innovative Lawyers” list.
Previously, Mr. Smith guided technology strategy and programs focused on increasing the effectiveness of business insight, collaboration, mobility and talent development at WilmerHale. Initiatives included enterprise solutions for workforce management, talent acquisition, performance management, learning management, document support workflow and human resources information management. In 2013, he was nominated by the International Legal Technology Association as Technology Advocate of the Year for introducing a firm-developed matter staffing solution and practice activity dashboard.