Melissa is the firm’s Chief Client Value and Innovation Officer, sits on the firm Management Committee and Expanded Board, and oversees the firm’s Client Value and Innovation program, which includes more than 20 business professionals focused on delivering cost-effective, practical and innovative solutions for clients.
Melissa is a frequent speaker, presenter, and author and recently launched the Ballard360 Insider blog, which is focused on delivering insights and best practices in legal operations. Under Melissa’s leadership, the firm was named to the Financial Times Most Innovative Law Firms Business of Law; a BTI Consulting, innovation “Mover and Shaker”; and a finalist for the American Lawyer Industry Awards, best law firm/client team and best business team.
Before coming to Ballard Spahr, Melissa held similar roles at two Am Law 25 firms. She is an attorney who, before leaving private practice, managed complex commercial litigation matters. She is a Six Sigma Green Belt, Certified Legal Project Manager, ALPP and ALPM.