Joan Washburn is the Director of Legal Support Services for Holland & Knight LLP out of its Boston office. She directs the firm's efforts with respect to development and implementation of strategies for the management of complex litigation and transactional matters with specific emphasis on innovation, workflow design and automation, and eDiscovery operations. She leads a team of innovative and creative problem solvers who bring added value to the firm and its clients through forward-thinking approaches and continuous process improvement. Joan is particularly focused on the creative use of emerging technology to enhance these processes, leveraging automation tools and optimized workflow design to streamline operations and improve overall efficiency. She speaks frequently on topics related to these disciplines.