As Dorsey's Chief Knowledge and Innovation Officer (CKIO), Caroline has a pivotal role in advancing the firm's strategic objectives by leading initiatives in knowledge management, innovation, and technology to bolster client service, operational effectiveness, and competitive edge. Her duties encompass the development and implementation of a comprehensive knowledge management strategy to capture and disseminate institutional knowledge, fostering a culture of knowledge sharing. Caroline and her team identify and evaluate emerging technologies to enhance legal service delivery, including the adoption of artificial intelligence and machine learning, while collaborating with IT and practice groups for tailored client solutions. The role also entails partnering with practice group leaders to devise innovative client service approaches, driving the creation of client-facing tools, and representing the firm in industry forums. .