Modern consumers don’t just expect a product or service: They expect an end-to-end customer experience that makes sense. Your clients are already comparing their experience with your firm to the easy-to-navigate, 5-star experiences they have with Netflix, Airbnb, and Uber—and they expect your firm to catch up to these levels of service.
Today’s consumer has a lot of choices when it comes to how they solve their legal issues, and the traditional trappings of a successful firm are not drawing in the modern client. Alternative legal service providers are on the rise, and with the economic challenges of the last year, you’ll need new strategies to tap into the 35% of those with a legal issue in the past two years did not hire a lawyer at all. Put your firm in a position to capture these clients with actionable strategies to become client-centered.
Top 3 takeaways from this session:
- Adopting client-centered technologies has a direct, positive, and meaningful impact on your firm’s bottom line.
- Putting clients at the center of your practice means both your clients and your staff will be happier and work together more easily.
- By providing client-centered services, firms will unlock a latent legal market that is currently underserved.