For a law department, managing the relationship with outside counsel presents a unique challenge relative to other vendors. As is true for all relationships, communication is a critical proficiency. This discussion will explore the approaches law departments take to communicate and manage expectations with its law firms.
- Many legal departments have narrowed down the number of law firms they engage to a "preferred" panel. Others, by necessity, have to engage a high volume of firms due to the nature of their legal work. How does communicating expectations differ under these scenarios?
- How has the pandemic changed either an expectation of law firms, or the means in which communication occurred? Are there changes to your fiscal objectives that have an effect on law firms?
- Following the death of George Floyd in 2020, many legal departments have stepped up pressure on outside counsel to improve Diversity, Equity, and Inclusion . How have these expectations been communicated to law firms?
- How does technology enable good communication?
- What roles do legal operations professionals play to drive effective communication?
Kellyanna Thompson - Liberty Mutual Group
Kris Satkunas - LexisNexis CounselLink