Legal departments are under pressure to adopt new technologies—but traditional methods of problem solving often fall short when it comes to securing buy-in, defining the right problems, or creating solutions that stick. Design thinking offers a practical and human-centered approach to these challenges.

In this interactive session, legal operations leaders from corporate legal departments and law firms will introduce the core principles of design thinking and share real-world examples of how they’ve used these tools to overcome resistance, unlock innovation, and accelerate technology adoption. Attendees will explore techniques such as reframing assumptions, collaborative ideation, and structured experimentation—all through a legal-industry lens.

Discussion topics include: 

• Design thinking principles to identify and frame legal technology challenges in a human-centered way
• Collaborative ideation techniques to generate innovative solutions for legal operations
• Structured experimentation methods to test and refine technology adoption strategies effectively
• Common barriers to tech adoption in legal departments and learn practical approaches to overcome resistance