Date & Time
Wednesday, July 14, 2021, 11:00 AM - 12:00 PM
Name
Reimagining legal services as more customer centric
Description

The late Steve Jobs said: “You’ve got to start with the customer experience and work backwards to the technology—not the other way around.” 

While the Jobs' adage is typically applied to technology solutions, it can be adapted to the legal services market.  

In this session, join our panel of experts as they share best practices on how legal service providers, including law firms, can transition from a product (service) orientation to more of a customer centric one. 

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