Karen Jacks has been IT director at Bird & Bird for 15 years. Her role covers the provision of global support, strategic planning and delivery of IT solutions, information security and telecommunications to 26 offices in Europe, Middle East, Asia and Australia. Karen has overseen the rapid international expansion of Bird & Bird into 23 new territories since she joined the Firm and has built the international team and solutions to support this. She has led the Firm through a number of major projects including most recently global ISO27001 certification and implementation of a global talent management solution. She is a member of the Executive Committee and also inputs to a number of Customer Advisory Boards for key providers and a keen participant at legal events.