Name
Working Groups: Enhancing the Client experience and Understanding their needs
Date & Time
Wednesday, June 19, 2019, 4:50 PM - 5:45 PM
Description
In the afternoon of day one, delegates will split into three working groups, which will be assigned at registration. These groups are designed to be informal, interactive workshop style sessions which will examine the topics and themes of the day in more detail. 
 
This practical based sessions will step away from the traditional theoretical talks and follow the timeline of engagement on how to get started, remain on course and avoid ending on a bad note, so that you have key takeaways to take back to the office on the following topics:
 
  • Understanding the client needs: the top questions you must ask before you start
 
Nick Pryor, Principal KDL & Head of LCR Client Technology, Bryan Cave Leighton Paisner
 
  • Communication & Collaboration: frequency and format of discussion through the project
 
James Grice, Client Platform and Innovation Lead, Eversheds Sutherland
 
  • Billing & Payments: how to avoid falling at the last hurdle