This opening panel will examine whether the law firm and client should collaborate to redesign the legal service delivery process, as well as consider how legal service delivery will evolve in the future. As transformation happens, the law firm needs to work with the client to engineer and codify their delivery process in order to drive real results. But does the client know what they want? How can law firms use step changes in technology to enhance rather than distract the work of the lawyers and their support teams? Who is, and should be driving innovation & change, and what should the spectrum of legal service delivery look like?

 

 

Katie DeBord, Global Chief Innovation Officer, Bryan Cave Leighton Paisner

 

 

Stephanie Hamon, Former Managing Director, Head of External Engagement, Barclays

 

Nathan Hayes, IT Director, Osborne Clark

 

Jamie Whalebone, Head of Legal Service Delivery & Transformation, DWF