Jennifer Mendez is the Director of Knowledge Management Firm Solutions at Ogletree Deakins, an international labor and employment law firm. In this role, one of her focuses is to build and foster a culture of knowledge sharing. Starting out in law libraries before transitioning to knowledge management, Jennifer has implemented many tools for law firms, including research databases, SharePoint portals, enterprise search, custom applications, and business development tools over the years. She has a passion for delivering intuitive and accessible solutions as evidenced by her involvement with the design and development of ODConnect, winner of the intranet innovation award from StepTwo Designs, and KARLOS, the firm’s internal chatbot and winner of ILTA’s 2019 Transformation Project of the Year Award.