Governance frameworks are designed to bring clarity, consistency and protection - yet in practice, many of the most difficult decisions legal leaders face do not fit neatly within established processes. Using live polling and short scenario prompts, this session invites the room to sense‑check how decisions are really made inside organisations: when governance supports good outcomes, where it creates friction, and how legal leaders navigate accountability when formal structures fall short. Senior speakers will react to the room’s responses, sharing how they balance process, judgment and pragmatism.