Date & Time
Thursday, December 3, 2026, 1:50 PM - 2:35 PM
Name
Walking in Their Shoes: A Client Experience Simulation Workshop
Description

This interactive simulation invites in‑house counsel and private practice lawyers to swap roles and experience legal decision‑making from the other side of the client–adviser relationship. Participants step into unfamiliar roles, working through realistic scenarios that reflect common pressure points in legal instruction, advice delivery and expectation‑setting. By tackling the same situation from opposing perspectives, the session highlights where assumptions break down, communication falters and value is lost. Practical and collaborative, the workshop builds mutual understanding and surfaces clear ways in‑house teams and external advisers can work together more effectively.