How to Build and Work with Your Legal Ops Dream Team: What to Insist On, What to Let Go of, and How to Measure ROI
Tuesday, November 11, 2025, 1:15 PM - 2:15 PM
A strong legal operations function can be the force multiplier your department needs—but only if roles, responsibilities, and outcomes are clearly defined. This session explores how to structure and scale a legal ops team, foster collaboration with legal leadership, and focus on what truly drives value. Learn how to avoid common missteps, clarify priorities, and create a performance-driven culture that supports legal and business success. Discussion topics include:
- Defining high-impact roles and responsibilities within legal operations
- Building healthy partnerships between legal and legal ops teams
- Measuring ROI and aligning legal ops metrics with strategic outcomes

Jennifer Contegiacomo, VP & Chief of Staff - QuisLex
Anne Palfrey, Managing Director and Associate General Counsel - Deutsche Bank
Kimberly Williams, Executive Director, Head of Legal Ops - SMBC
Stacy Lettie, Chief of Staff to the General Counsel - Organon
Anne Palfrey, Managing Director and Associate General Counsel - Deutsche Bank
Kimberly Williams, Executive Director, Head of Legal Ops - SMBC
Stacy Lettie, Chief of Staff to the General Counsel - Organon
Regent
Supported by: QuisLex