Engaging a provider is only step one—delivering measurable value over time is where the real impact happens. This session focuses on how corporate legal teams are driving performance and accountability across their vendor relationships, using structured feedback, performance metrics, and collaborative frameworks. Gain practical strategies for managing external providers in a way that demonstrates legal’s value to the business and fosters long-term success. Discussion topics include:

• Defining and tracking metrics that reflect both legal outcomes and business value
• Establishing clear expectations, workflows, and communication rhythms with vendors
• Reporting on vendor performance and ROI to internal stakeholders and leadership