Jessica Nguyen, Chief Legal Officer, Lexion
Lizzy McLellan, Senior Editor, Business of Law, ALM
Today, in most areas of a business, success is measured clearly with metrics and KPIs that illustrate growth. In legal departments, metrics for measuring success remain unclear with some companies still using ”nothing went wrong” as the main indicator of a successful legal department. That simple metric fails to capture the impact and effectiveness of legal departments. So what KPIs and metrics should you be setting to determine success? This session will cover how to introduce a KPI program for your department.