Lam perfectly demonstrates the persona of the modern-day general counsel – having skills that expand well beyond legal risk. In January 2018, he put together HESTA’s royal commission response team and has since led it to proactively manage media and public relation risks; contain legal risks; carry out internal business stakeholder management; and coach the CEO and COO on public responses and as potential witnesses in the royal commission hearings. Lam pays heavy focus on innovating the way his legal team delivers support to the business. A great example of this is the roll out of a company-wide technology solution that automates the management of all legal contracts within the organisation. This solution was custom-designed by his team.