Keynote- Honing the Mindset, Skillset, and Behaviors of Innovators: The Secret-Sauce for Service Differentiation
Date & Time
Thursday, March 28, 2019, 9:20 AM - 10:20 AM
Michele DeStefano
Based, in part, on over 100 interviews of general counsels and law firm lawyers around the world, this interactive keynote begins by exploring the changing legal marketplace and clients’ new expectations of law firm lawyers. Attendees will then participate in a reflection exercise around the ideal mindset, skillset, and behaviours of lawyers. The session then turns to identifying the disconnects that exist between what clients are wanting and what law firm lawyers are delivering. The session concludes with group discussion around alternative collaborative approaches independent law firms can take to transform client relationships to create a client-leadership edge.
Professor Michele DeStefano, University of Miami Law School, USA